Our machines always efficientAfter sales servicesPost-vendita

Through a standard Internet line, it is possible to accomplish a direct connection from the customer’s company to Melchiorre headquarter. The teleservice application, can be used to check the real time the machine current conditions of the machine. This solution ensures a much higher reliability of the whole system and a customer’s confidence of quick resolution for any kind of issue, without any productivity loss.

Maintenance contracts are issued/stipulated to prevent any possible mechanical and electronical problem and to carry out an advanced training course to the operators, showing the most recent technological solutions. It is feasible to have a the customer’s company a spare parts management.

In the event of a machine breakdown, our assistance service is at disposal for a preliminary evaluation and to give indications about how to proceed, allowing an immediate recovery to 90% cases. Where necessary, our skilled technicians will intervene directly at the customer’s for the issue resolution.

As follows, the address where to write : service@melchiorre.net. Ph. +39-02-66046522